Refund policy

Returns & Refunds

Last updated: August 21, 2026

Every REKTWEAR item is made to order. That helps us avoid excess inventory. For United States orders, and wherever local law permits, we cannot accept returns or exchanges for a change of mind, an incorrect size or color selected at checkout, or normal variation in a made-to-order garment. Please review the product description and exact size chart before ordering.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact REKTWEAR within 30 days of delivery. Include your order number and clear photos of the item, the issue, and the shipping package.

Once the issue is verified, you may choose a replacement at no additional cost or a refund to your original payment method. Do not mail an item back unless we give you written return instructions. If we require a return because the item was damaged, defective, or incorrect, REKTWEAR will provide the return instructions and cover the reasonable return-shipping cost.

Size, color, and preference changes

For United States orders, and wherever local law permits, we do not offer returns or exchanges when the wrong size or color was selected, an item does not fit as preferred, or you change your mind. If you are unsure about sizing before purchasing, please use the exact garment measurements in the size guide.

Cancellations and order changes

Contact us as soon as possible if you need to cancel an order or correct its size, color, or shipping address. We can make changes only before production begins. Once an order has entered production, cancellation or changes are not guaranteed.

Lost or undelivered packages

If tracking stops updating for an extended period or the carrier confirms that a correctly addressed package was lost in transit, contact us. After verification, we will arrange a replacement or refund. We cannot refund or replace orders delayed or lost because the customer supplied an incorrect or incomplete address, refused delivery, or did not complete a required carrier or customs step. Any available redelivery costs in those situations are the customer’s responsibility.

Refund timing

Approved refunds are issued to the original payment method. REKTWEAR will submit the refund within 5 business days after approval. Your bank or card provider may require up to 10 additional business days to post it to your account. If more than 15 business days have passed since approval, reply to your order-confirmation email with your order number.

Mandatory rights outside the United States

Nothing in this policy limits a consumer right that cannot legally be waived. Where applicable law gives you a cooling-off or withdrawal right, that right applies even if this policy would otherwise treat an item as non-returnable.

For eligible European Economic Area orders, you may notify us within 14 days after delivery that you wish to withdraw, then return the item within 14 days after that notice. The item must be unworn and unwashed, with any tags and original packaging. Contact us before shipping anything so we can provide the correct return address and instructions. You are responsible for return postage unless the item is faulty or we agree otherwise. We will refund the purchase price and the cost of the least expensive standard outbound delivery; additional express-delivery costs are not refundable. We may wait to issue the refund until we receive the item or proof that it was sent.